24-hour Stores Reviewing Personal Safety Policies 勸戴口罩竟惹禍上身 營業場所求自保

Since September, there have been four cases of injury or death after someone was asked to wear a mask in the convenience store. The CECC says mask regulations won't change, while the Ministry of the Interior says police will step up patrols of convenience stores. Other 24-hour stores also say their clerks' safety comes first.
 

After what happened in Taoyuan on the morning of the 21st, many businesses are wondering what they should do if a customer refuses to put on a mask.

Tseng Chu-han, Donghu Store Manager, Showba Department Store: “First of all, social distancing should be maintained. There is a risk to being too close together. We put safety first and we will ask (customers) politely to put on masks. We also have 24-hour security and CCTV, so if anything happens someone will come help.”

Taiwan remains on a Level 2 alert, and some stores that are open around the clock make sure there are at least two workers on shift at all times. Uni-President has issued a statement saying it has internal guidelines in place to prevent consumer disputes, with personal safety being the top priority. Family Mart says its clerks are not forced to ask customers to wear masks, and personal safety remains its top priority. There have been four mask-related cases of store workers being injured or killed since September. The Central Epidemic Command Center says its mask policy will not be changing.

Chen Shih-chung, Chief, Central Epidemic Command Center: “Our mask policy probably won't change for the time being. There are minor inconveniences that we will of course consider. As for asking people to put on masks, the first consideration should still be personal safety. ”

With mask-related attacks on the rise, Interior Minister Hsu Kuo-yung says police will start patrolling convenience stores more frequently to increase visibility.

Hsu Kuo-yung, Interior Minister: “We will have police increasing the frequency of patrols and increasing police visibility. We will take a multifaceted approach to protect everyone. ”

Hsu says the ministry may also put up signs outside stores and ask stores to play recorded messages about masks and epidemic prevention.

 

超商大夜班店員勸導戴口罩，被蔣姓顧客涉嫌持刀殺害，引發各界關注，在各種營業場所，要是面對客人不遵守規定，店家該會如何處理?

小北百貨台北東湖店店長曾竹涵表示:「最基本要先跟人保持距離，你距離太近，自己會有風險。」基本上都還是以柔性勸導為主，安全至上，另外則是與保全有24小時的監控，所以有任何突發狀況會有人來支援。

結帳、理貨，疫情二級警戒期間，還擔負各項防疫工作，像是小北百貨大夜班配置至少2人，遇到突發暴力事件，會以員工自身安全考量，而各大超商，統一發聲明出，內部有一定作業規範，避免與消費者起糾紛，將持續宣導保護自身安全為優先。而全家則表示，會再次提醒店舖，依「不勉強規勸戴口罩」原則辦理，以保障自身安全為第一要務，不過，9月至今，國內已經發生4起，勸戴口罩引起的重大暴力衝突，外界關切，口罩令能否調整？

中央流行疫情指揮中心指揮官陳時中指出:「戴口罩的政策大概暫時不會有所改變，那有些微在方便性上面，當然會有所考慮，至於在勸導戴口罩，其實還是要以自身的安全做第一個考量。」

陳時中表示，口罩政策暫時沒有改變，只見突襲式攻擊無法預知，內政部長徐國勇則說，將加強超商巡邏，提高見警率。

徐國勇說:「我們在這部分，警察會加強這些巡邏頻率，那會再加強見警率等等，從各方面來做相關的維護。」

除了將強巡邏，徐國勇也指出，將研議在店門口將貼公告，店內廣播複誦等方式，提醒民眾要落實防疫規定，更要減少事故發生。