Chunghua Telecom is among the many companies in Taiwan which takes advantage of dispatch workers who are officially employed by another company. The Legislative Yuan passed the third reading of an amendment to the Labor Standards Act, which forbids companies to employ workers and dispatching them to other companies. Those found in violation will be subject to fines of up to NT$450,000.
The workers are wearing uniforms of Chunghua Telecom, but they are officially employed by Honghua International. Private companies and government departments have been found to have large number of dispatch employees work in different positions. In Chunghua Telecom, about 6,000 dispatch workers occupy positions in customer service and in trouble shooting. These workers are all dispatched from Honghua International, one of Chunghua Telecom's subsidiaries.
The 6,000 some dispatch workers work in three different sectors (of Chuanghua Telecom): in local stores, in customer services answering 0800 phone calls, and in the department that trouble shoots phone connections.
Hou Sheng-tai is among the earliest dispatch workers in Chunghua Telecom. In 2012, 380 dispatch workers like him took part in the exam held by Chunghua Yellow Page, one of Chunghua Telecom's subsidiaries. They became official employees of Chuang Telecom but in 2013, they were transferred to Honghwa Human Resource, another subsidiary. Despite still working for Chuanghua Telecom, they do not have access to the same wage and compensation as formal employees. In order to ban companies from hiring employees and moving them to subsidiaries, the Legislative Yuan passed the third reading of an amendment to the Labor Standards Act on May 24. The new articles state that companies are not to engage in such act and those found in violation will be fined of up to NT$450,000.
If a company hires their own employees through one of their subsidiaries, they can be subject to fines of up to NT$450,000.
The revised articles also mandate that both the employers and the workers' place of work must take responsibility to any workplace injuries suffered by the employees. However, the Dispatched Workers Union said that the amendment won't totally curb the employment of workers through subsidiaries. They said the government must mandate all companies to directly employ their workers, and that the central government must amend the Act Governing the Total Number of Personnel Headcounts of Central Government Agencies, or similar hiring procedures could occur in the future.