Public Angered by Isolation Notice Bureaucracy 數位健康證明 確診者居隔書補發功能上線

An estimated half-million people who tested positive for COVID-19 have not gotten their isolation notices. People that tested positive before May 26 and those that did not receive their notice within three days of testing positive after May 27 can now apply online for to have their notices resent.

Up until now, people that require isolation notices in order to qualify for medical treatment had to line up outside their local health office. Having to do this in the middle of Taiwan's mass outbreaks angered a lot of people. The Executive Yuan began sending electronic notices on the 25th, but those that need notices to be resent will have to wait until the 30th. People that tested positive between May 1 and May 26 that have not yet received electronic notices and those that tested positive after the 27th that didn't receive their notices within three days can apply to have their notices resent.

Chuang Jen-hsiang, Central Epidemic Command Center Spokesperson: “...for example, if your cell phone number or address format isn't correct. People that have not gotten electronic isolation notices can use this system to apply to have the notice resent. This will reduce the burden on our frontline administrative personnel.”

Minister Without Portfolio Audrey Tang says applications can be submitted either via the national health insurance app or the digital COVID-19 certificate website. Notices can later be printed out at a convenience store. Tang also said the government is working on isolation notices for contacts.

Audrey Tang, Minister Without Portfolio: “There are probably some people who need to log in again or submit a form again. So, once this system goes online today, we will start working on downloads for contacts that need isolation notices.”

According to the Executive Yuan, 20 percent of people do not fill out the self-reporting forms properly and 25 percent don't bother filling out the form at all. Therefore, only 55 percent of people that test positive get sent their isolation notice and an estimated 500,000 have not. As of 10 a.m. on the 30th, which was the day the system went online, around 7,000 people had registered.

確診數不斷增加，先前民眾為了拿到隔離通知書，在衛生所外大排長龍，引發民怨。面對通知書大塞車的狀況，行政院25日開始提供線上開立，30日補發功能也上線，只要5月1日到26日確診，還沒有取得電子隔離書，以及27日起確診3天內沒有取得通知書的民眾，都可以申請。

指揮中心發言人莊人祥提醒：「譬如說手機號碼或是住址地方，或是格式不是很對，還沒有取得電子隔離通知書的民眾，能夠利用我們這個系統來申請補發，以降低我們第一線行政人員的負擔。」

政務委員唐鳳也在記者會上解說如何使用功能，手機點開健保快易通或是網站，在數位健康證明裡面都有新增補發通知書選項，填寫正確地址等個人資料即可申請下載，也可到超商列印，接下來也會規畫接觸者的隔離通知書補發功能。

行政院政務委員唐鳳說明：「大概都會有一些補登補填的需求，所以今天這個居隔書補發上線之後，我們緊接著就會來規劃，補登補下載接觸者的隔離通知書的這個功能。」

根據行政院統計，目前約有2成確診者自主回報系統資料填寫不全或是錯誤，2成5是發送簡訊卻沒填寫，因此順利拿到隔離通知書的僅5成5，預估有50萬人沒有收到，呼籲大家可多加利用。系統30日凌晨上線，截至上午10點已有約7千多人登記使用。