Following reports that Galaxy Note 7 replacements were also catching fire, Samsung halted the model's sales and recall programs worldwide. Taiwan Samsung announced that customers can now ask for refunds or exchange a note 7 for other Samsung phones by going to their website or contacting customer service.
After several cases of replacement Galaxy Note 7s catching firing were reported worldwide, Samsung stores in Taiwan saw a decrease in customers. Some customers said they would not buy any Samsung product in the future, others said they would still support Samsung if the company can deal with the problem in earnest.
==Mr. Tsai, Hong Kong user==
I will never use a Samsung phone anymore. I have been using Samsung phones for years. I'm still using one. I have been using Samsung phones since Samsung launched its Galaxy Note 2. However, I am afraid to use one now.
==Mr. Wu, student ==
If Samsung can effectively deal with the problem, I will accept it. However, if the situation keeps worsening and that they only want to shirk their responsibility, I will not accept it.
Before Taiwan suspended sales of the model, over 40,000 Galaxy Note 7s were sold. Customers who want to return their Galaxy Note 7s or exchange theirs for other Samsung phones can go to Samsung's official website or call customer service to make a reservation in advance.
==WANG TZU-PING, Taiwan Samsung Marketing==
Customers can now return replacement Galaxy Note 7s. We will provide preferential plans for customers who want to get another phone.
==HUANG HSIU-CHING, Asia Pacific Telecom marketing VP==
Telecom providers are still waiting for Samsung's notification. We will make customers' rights our top priority.
As to whether customers can receive a full refund for Galaxy Note 7 accessories, Samsung said that as long as the accessories remain intact, customers can take their receipts to the stores where they purchased them for a full refund.
TRANSLATED BY：ARIEL HSIEH
受到新版Galaxy Note7又出現自燃的影響，台灣三星門市人潮明顯少了許多。三星Note 7全球停售並且將開放退貨，有消費者表示不會再購買三星任何產品，但也有人認為，只要三星誠實面對，還是會支持。
記者 李志華 陳昌維 台北報導