Over 3,000 Pokelai Members Have Been Scammed 「博客來」疑內部洩個資 逾3千會員遭詐騙

More than 3,000 members of Taiwan's leading online bookstore pokelai have received calls from fraud rings, pretending to be customer service staff. Police suspect there's someone from the bookstore leaking personal infomation. The bookstore says they'll cooperate with the police for further investigation.

Scam alert jumps out lately if you visited Taiwan's popular online bookstore retailer books.com.tw, otherwise known as Pokelai. Mr. Chuang, who's a member of Pokelai, happen to fall victim to a scam and was defrauded of nearly NT$360,000.  

Mr. Chuang, Victim: “Everything they said matched with whatever I had purchased. They even knew where I picked up my books. I trusted Pokelai, that's why I bought things there. I can't accept how they handled my situation.”

Pokelai could not provide Chuang with an answer as to why the scam group knew his information. Police officials listed Pokelai as the number one high-risk e-commerce site during the second season of 2022. Over 3000 Pokelai members have been scammed since March of 2022. Members lost over NT$100 million in total. Police officials asked Pokelai to conduct an internal investigation for security issues but the company said they were not able to find any security problems internally.

Chuang Ming-hsiung, Acting R&D Section Chief, Criminal Investigation Bureau: “I think the company is not taking initiative to solve the problem. It is very strange that they cannot find where the problem is. We do not rule out the possibility that there may be a conspiracy going on, someone with bad intentions.”

What's peculiar is that online scams with Pokelai have not gone down but increased. Police are suspicious that there may be a mole inside the company. Pokelai said they have upgraded security protection and they are willing to cooperate with the police for any investigation.   

滑開博客來官網，率先跳出防詐提醒。隨著民眾越來越常在網路上買東西，做為網路書店龍頭，也成了詐騙冒用對象。而身為博客來會員的莊先生就是其中的受害者，這個月初被騙走了近36萬元。

遭詐騙受害者莊先生表示：「我以前買過的東西都是吻合的，甚至我在哪邊領書他（詐團）都知道。博客來我就是信任你，所以我願意在你那邊訂東西，所以我沒辦法接受他（業者）這樣處理方式。」

為何個資詐團全知情，莊先生得不到答案。但博客來網路書城，被警方列為今年第2季高風險賣場第1名，受理相關報案，3月至今超過3000名會員，財損破億元。也讓員警要求電商業者從內部資安找問題，但對方只回應，經過檢測後資安沒漏洞。

刑事局研發科代理科長莊明雄指出：「我覺得業者可能態度沒那麼積極之外，其實找不到問題，這也是非常令人覺得懷疑的啦。那我們也不排除，會不會有一些共謀的成分在裡面，會有一些人為惡意的行為。」

會員被詐騙數量不減反增，到底個資從何而來？警方質疑電商藏內鬼，有人在販售個資，業者也表明不排除有這可能。不過博客來聲明，已經完成相關資安升級，也會跟檢警單位來配合調查。