To make the return process of "Carry Masks" more convenient for citizens, the Food and Drug Administration says starting Sept. 7 that citizens that want to return these masks must fill out a return form and the masks must have "Carry Masks" printed on the lower right corner. Citizens that purchased Carry Masks on their own outside of the real-name registration system can return the masks at their original purchase location from Sept. 9 to Oct. 8. Consumers will get NT$5 back for each mask.
Over 4,000 masks (were returned) on the first day.
Consumers returned over 4,000 Carry brand masks on the first day and thousands more on the second. The company was found to be importing non-medical grade masks from China and selling them in Taiwan.
I exchanged (the fake masks). Many of them, over a dozen. I got them all from a pharmacy under the real-name registration system.
The masks may harm my daughter. (She) might have an allergic reaction to them. Right?
The Food and Drug Administration says Carry masks purchased under the real-name registration system can be returned between the 6th and 11th as long as consumers fill out return forms with their names, ID numbers and other personal information. In addition, the masks they want to return must be stamped with "Carry Mask" on the lower right corner. The masks can only be returned at real-name registration pharmacies and municipal health bureaus. Consumers that purchased Carry masks on their own outside of the real-name registration system, meanwhile, can return them where they bought them between Sept. 9 and Oct. 8 for NT$5 each with proof of purchase.
(Has anyone tried to return masks that aren't stamped (with the brand name)? Yes, that's happened, but after (I) explained (the conditions) to them -- they accepted the explanation after finding out what the situation was, and that there are only problems with Carry masks. So, they took their masks home.
Carry Mask's plant has been shut down and a notice on returns hangs on its front door. The FDA says consumers should read the fine print on mask returns as masks can only be returned at certain locations and under certain conditions.
藥師公會全聯會副秘書長 許有杉表示：「（有沒有民眾，沒有印字也要來換的？) 目前有碰到，但是經由解釋，他們都有接受說明。然後了解事件的緣由，就只有加利公司有問題，所以他們就會再帶回去。」