THSR Tickets Now Available Via Facebook Messenger|臉書可訂高鐵票 標榜用"一句話"就完成
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Taiwan High Speed Rail has launched a new service which allows users to book their tickets by simply saying one sentence on Facebook Messenger. Let's take a look.
This is not Apple's Siri virtual assistant. Instead, it is Taiwan High Speed Rail's interactive voice response ticket booking system. It allows people to use voice commands to book tickets through Facebook Messenger, and is advertised as requiring just "one sentence" to complete the purchase.
Taiwan High Speed Rail, I want to book a seat in the first carriage.
Is it really that simple to book tickets? When the system was tested, it was discovered that if the provided information is not clear enough, something like this could happen.
My destination is Taichung. Taichung Station. Ha, ha, ha, it still doesn't work. It doesn't understand what I'm saying, so it's not convenient. I got really upset with it and wanted to throw my phone.
The acceptance rate among older generations is not high. Meanwhile, younger generations are finding it very easy to use voice commands to book tickets through Facebook Messenger. Some say it's more convenient than buying tickets in person or online.
It even confirms the time with you, so I think the accuracy rate is high. It's more convenient than going online (to Taiwan High Speed Rail's website).
Taiwan High Speed Rail says the major premise behind "one sentence" booking is that the one sentence must contain all the required information, including the time, departure and arrival stations, carriage number, and number of tickets.
I want to book one regular ticket for 7 a.m. tomorrow from Taipei to Taichung in a standard carriage. When you say it like this, the system will come back with the trains that meet the conditions that were inputted.
Even if it's not possible to book a ticket with just one sentence, the dialogue box will still offer different options and confirm information until the booking is complete. Taiwan High Speed Rail says at present, only express trains can be booked through Facebook Messenger. Non-reserved seats still have to be booked in person. Moreover, the system is currently available only in Chinese. Other languages are not supported.
這不是蘋果"SIRI"，而是高鐵語音訂票系統，透過臉書"網路通訊APP"、"Facebook Messenger"，用"說"的，就能訂票，而且標榜透過語音系統，只要"一句話"，就能完成。
「高鐵車票，我要訂第一車廂。」
真的那麼方便嗎?記者實測結果發現，訂票資訊如果不夠精準，你會像這樣。
民眾表示：「我的目的地是台中，台中站，哈哈哈，還是不行，它根本不懂我在講什麼，所以不方便，我弄得很生氣，要摔手機。」
年齡層較高的民眾，似乎接受度不高，不過，年輕人操作起來，倒是覺得臉書語音訂票，很EASY，比人工購票或網路訂票更方便。
民眾表示：「他還會跟你確認說，你確定是這個時間點嗎？所以我相信正確率，應該是很高的，比線上(高鐵官網)還方便。」
高鐵表示，其實一句話訂票，有個大前提，就是得提供完整訂票資訊，包括時間、地點、車廂、票數等。
高鐵營業處行銷資訊課副理 林聖偉表示：「我想訂明天早上七點，台北到台中標準車廂全票一張，那這時候呢，系統就會幫我們撈出說，我剛剛所輸入的條件符合的班次有哪些？」
而且就算沒辦法"一句話"完成訂票，對話框也會不斷出現不同選項，反覆確認車次，直到完成訂票。不過台灣高鐵強調，目前臉書語音訂票，只能訂購"對號列車"，"自由座"還是得到現場購票，至於語音系統，只能有中文服務，目前其他"方言"並不支援。
