DISPUTES OF RETURNS AND REFUNDS FROM CHINESE ONLINE VENDORS INCREASE|臉書充斥中國賣家 逃漏稅退貨找嘸人

As more and more Taiwanese consumers buy online from Chinese vendors, disputes regarding returns and refunds have increased due to the lack of proper customer service channels. Meanwhile, the Ministry of Economic Affairs is now looking into how to tax online transactions that take place offshore, because domestic vendors, whose business is taxable, are complaining about what they say is unfair competition. Many Chinese vendors use facebook as the medium for selling merchandises directly to Taiwanese buyers. However there were cases associated with frauds or merchandises not matching with photos shown on the web. ==WEB SHOPPER== To prevent from buying fakes, I usually have a second look, then buy the merchandise. Some Taiwanese businesses tried to buy products from China via web solicitation, but later found out those Chinese web sellers do not pay taxes, and product return is a trap to buyers. ==HO FEI-PENG Chief Executive of CMH Group== After you made a purchase, you will find: first, the seller does not issue you a receipt; second, the seller does not provide you a clear shipment origin. Which company did you buy the product from? You don't know. Finally, the merchandise is non-exchange. It is a one-time transaction. In fact, it's easy to find out that many Taiwanese web buyers asked for product returns and got no reply from Chinese sellers. The Department of Commerce of the Ministry of Economic Affairs said, there is no regulation over offshore electronic commerce, buyers beware is the best protection. Taiwan government is considering how to levy taxes on offshore web business transactions. TRANSLATED BY：ANTHONY LIN 近年來中國賣家透過臉書廣告進軍台灣市場，但退貨機制不完整，消費者的權益沒有保障，另外這些跨境交易沒有繳稅，對國內業者來說也不太公平，政府正在思考如果扣稅，維護稅賦公平。 網路上不少中國賣家透過臉書廣告，將產品直接賣給台灣的消費者，不過由於有許多案例、像是有詐騙或是商品與網路圖片不符。 ==網路消費者== 怕買到假的還是怎樣 通常我都會多看一下 然後才下手買這樣子 也有國內業者試著購買對岸電子商務產品，結果發現，這些中國賣家不但不用繳稅，退貨機制對台灣消費者來說也是一大陷阱。 ==電訪 城邦集團首席執行長何飛鵬== 買了之後你就發覺他是 第一個它是不開發票的 第二個是沒有一個很清楚的交貨 交付的對象 到底是跟哪個公司買的 那個是沒有的 那最後是 它是不能換貨的 所以它就是只能是一次交易 事實上在不少類似的廣告都可以發現，台灣消費者要求中國業者退貨卻沒有回應的狀況。但經濟部商業司坦言面對跨境電子商務的購物品質，政府無法可管，消費者要多多小心，不過經濟部商業司表示、政府已經考慮針對跨境電子商務買賣如何扣稅進行思考。 記者 張志雄 謝其文 台北報導