A consumer who purchased a refurbished iPhone from a retailer online sent it in for repairs and discovered that the outer case and internal screws were all not from the original manufacturer. The consumer believed she was scammed and asked for a refund. However, the retailer said the warranty period was over. The Consumers' Foundation received the consumer's complaint and said both the retailer and vendor were guilty of fraud and the consumer should get a refund.


Last January, Ms. Chang purchased a refurbished iPhone 7 from online retailer Momo for NT$ 16,400. It wasn't until she later sent the phone to Apple for repairs that she found out the phone contained non-original components, including the outer shell and internal screws. When Chang complained to Momo, the retailer said the 3-month warranty period had already expired. Chang then took her complaint to the Consumers' Foundation, which said both Momo and the vendor should take responsibility.

So-called refurbished phones are supposed to contain all-original components. If you send your refurbished phone in for repairs and find out it does not contain all-original parts, you may be a victim of fraud.

The foundation says refurbished products by definition should contain only original components. The vendor has declined comment other than to say it has already issued a refund. The foundation says anyone that purchases a "patchwork" refurbished phone is legally entitled to a refund within one year of the discovery. As Momo is continuing to sell refurbished iPhones, the foundation is calling on the company to do a better job of quality control.



民眾張小姐手上拿著一支 iPhone7，她相當生氣，因為去年1月在知名購物網站momo商城，以16400元購買了這支"福利品"，但後來手機出問題送原廠維修，才知道其實是一支被換了非原廠零件的拼裝機。張小姐表示，包括手機外殼、內部的螺絲等，都非原廠，但向momo反映，對方態度消極，說已經超過3個月保固，她氣得向消基會投訴；消基會強調，福利品變成拼裝機，已經涉及詐欺，除了出貨廠商，momo商城也要負連帶責任。

消基會中區分會副主委 李淑女表示：「所謂的福利機，也就是所謂的整新品，或整修品的話，那代表它的這個零組件的內容是要原廠，但是假設它現在檢修的結果，它並不是原廠，而是一個拼裝機的話，那恐怕會有涉及到詐欺的一個問題。」

消基會表示，福利品有其定義，而零件應該都要是原廠的，對此出貨廠商並未回應，僅表示已退款給消費者。消基會指出，民眾如果購買福利機後，發現遭詐騙，可以在發現後一年內撤銷購買，並要求退貨退款，因為商城持續販賣iPhone的"福利品"，消基會懷疑，可能還有拼裝機，要求商城要做好把關。