MANDARIN AIRLINES CUSTOMERS FALL VICTIM TO FRAUD SCAM|華信購票個資疑外流 受害客戶逾百人

Hundreds of Mandarin Airlines' customers have fallen victim to a scamming scheme after a data leak saw their reservation information, including flight times, destinations, and prices, fall into the hands of scammers. The scammers, citing thorough and accurate facts about a targeted passenger's itinerary, would tell him or her that a payment error has occurred, and request that they pay again. Details, so convincing. One victim in particular lost NT$520,000 after spending just NT$3,000 on a plane ticket. Here's a look. ==MS. CHEN Scam Victim== (I made) 15 transfers (totaling) NT$520,000. Ms. Chen lost NT$520,000 after receiving a call claiming that her payment to Mandarin Air was not received. She said that the caller had her full flight reservation information, so she thought it was the airline. However, it was a scammer who had her information. ==MS. CHEN scam victim== It feels like a terrible breach of trust. Only me and Mandarin Airlines are supposed to know this information. Not even my family knows these purchase details. Ms. Chen filed a complaint with the Consumers' Foundation over her loss of NT$520,000, saying that Mandarin Air should compensate her for this breach of personal data. Mandarin Air responded in a statement that the incident was announced on its website and that all passengers were notified through text messages. However, the Consumers' Foundation said that Mandarin Air was too slow in its response to such a serious breach. ==YU KAI-HSIUNG Chair Consumers' Foundation== Mandarin Air did not properly secure its customers' personal information. After notifying the 165 anti-scam hotline, it took 15 days before it notified its customers. Under the Personal Information Protection Act, it must make improvements immediately, and a fine of NT$20,000 to NT$200,000 is applicable if it does not. The Consumers' Foundation said that consumers are entitled to demand compensation of up to NT$20,000 as long as the company cannot prove that it has fulfilled its responsibility to safeguard personal information. However, further compensation will require a ruling by a judge. TRANSLATED BY：JOHN CHEN 詐騙案層出不窮，近期傳出有民眾向國內航空公司華信購票，卻因為個資外洩遭詐騙，由於詐騙集團獲取得是購票資訊，不論金額或時間、地點完全吻合，很輕易的就取得受害者信任，再以扣款系統出錯為由，讓受害者主動到ATM匯款，有人花不到3千塊買機票，卻被騙了52萬，目前受害人數超過上百人，遭詐騙金額估計超過3百萬。 ==受騙民眾 陳小姐== （被騙了)52萬 (匯了)15筆 萬萬沒想到，只是接獲一通，來自華信航空的扣款失敗電話，就損失了52萬，受害民眾陳小姐說，因為對方有她購票個資，不論金額，時間或地點，完全正確，誤以為真的是華信航空，沒想到竟是個資外洩，遭詐騙集團盯上． ==受騙民眾 陳小姐== 一種信用強暴的感覺 因為全世界只有我 跟華信航空知道 連我的家人都不知道 這種消費及明細的人知道 花不到3千買機票，卻被詐騙52萬，陳小姐無法接受，向消基會投訴，認為華信航空，個資管理有缺失，應負起連帶損害賠償責任！對此，華信航空，僅以聲明稿回應，強調事件發生後，在最快時間內，按規定在官網，和訂票流程，並透過訂位簡訊，通知所有旅客．不過,消基會駁斥，認為華信航空慢半拍，嚴重個資外洩，卻沒有立即通知顧客． ==消基會董事長 游開雄== 華信航空是沒有去 善盡保護他的這個消費者個資 165反詐騙專線示警之後 延誤了15天 才跟消費者來做示警 這個個資法的規定 先要求立即改善 那如果不改善 就2萬到20萬罰緩的適用 消基會表示，只要企業無法證明，已盡到個資管理之責，消費者就可依個資法，請求賠償500元到2萬元。至於，民眾要獲取損害賠償，恐怕還是得走法律程序，由法官認定，是否構成賠償責任． 記者 黃立偉 張國樑 台北報導