ONLINE TAX FILING SYSTEM SLOWS ON FIRST DAY |報稅首日 國稅局網路申報系統大塞車

Yesterday was the first day to file taxes, and the National Taxation Bureau's online tax-filing system saw severe slowdowns due to heavy user traffic. Many people were unable to file their taxes both online and in person. The Ministry of Finance said that it has ruled out a cyberattack and system crash as the reason for the website failure. Starting from May 2, opening hours for tax offices around the country will be prolonged to 7p.m. The ministry promised that such incident will not happen again. On the first day of tax season, taxpayers crowded tax offices around Taiwan, waiting to file their taxes. On May.1, the National Taxation Bureau's online tax-filing system saw severe slowdowns early in the morning. Those who have taken a number to submit their taxes in person had no choice but to come to the bureau again in the afternoon. ==taxpayer== I will come back later and see if the system crash is fixed after lunch. ==taxpayer== Many people have taken numbers. We are all waiting in a fume of impatience, full of complaints. The five tax offices' websites became inaccessible around 9:30 a.m. According to preliminary investigation, the system was not breached by hackers. The congestion was more likely caused by a sudden traffic burst. After an emergency repair, the system once resumed normal operations at noon. However, it remained unstable throughout afternoon. It was not until the system capacity was enlarged that it was fully restored. == HSU NING-YU Dep. Dir.-Gen. Nat'l Taxation Bureau of Taipei, Ministry of Finance== There was network congestion and the service was down. This was due to insufficient capacity. The Ministry of Finance has solved the problem by enlarging system capacity. The Ministry of Finance said that the online-tax-filing system did not crash, because some people did managed to pay their taxes on the website. The system merely suffered a user jam. This is the first time that the system experienced an overwhelming user load in its 17-year history. TRANSLATED BY：ARIEL HSIEH 報稅第一天，一早全台五區國稅局網路申報系統出現大塞車。國稅局的等候區，滿滿的等待民眾。財政部表示今天系統癱瘓不是駭客入侵也不是當機，而是報稅人潮太多造成網路大塞車。明天各地區國稅局中午不休息，延長服務到晚間7點。 國稅局的等候區，滿滿都是等候的民眾，就在報稅第一天，國稅局網路申報系統一早就出現跑不動的情況，還出現平台異常無法報稅的字樣，不少已經到現場的民眾抽了號碼，卻等了好幾個小時，只好下午再跑一趟。 ==報稅民眾== 用完餐之後會再過來試試看 看電腦是不是恢復了 ==報稅民眾== 一堆人都拿了號碼牌 都在那邊等 大家都心裡面很浮躁 就在那邊牢騷滿腹 就在今天上午9點半左右，全台五區國稅局的報稅網站都進不去，系統異常緩慢，初步確定沒有遭駭客入干擾，研判應該是單純瞬間流量過大造成的系統塞車，緊急修復後，午間一度恢復正常，但到了下午網路系統還是不穩定，直到擴增設備因應後，系統才可正常運作。 ==財政部台北國稅局副局長 許寧佑== 網路是有塞車有當機的現象 這一部分是容量的問題 財政部已經從擴大容量來解決 財政部強調，今天網路申報系統的狀況是塞車，不是當機，因為有些還是可以成功申報。而這起事件也是實施網路報稅17年以來，首次發生系統塞車的情況。