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TAOYUAN AIRPORT MRT GENERAL PUBLIC TRIAL RUN OPENS|機捷開放自由試乘 排兩小時等號碼牌

Good Morning Taiwan
2017-02-17
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Trial runs of the Taoyuan Airport MRT line were opened to the public on the 16th. Long lines started at Taipei Main Station early in the morning, and many waited for over an hour. Taoyuan Airport also began in-town check-in and baggage drop services the same day, but the self-service kiosk malfunctioned on the first day of service and required emergency repairs.

Though it is not even 7 AM, a long line has already formed in front of Taipei Main Station. This is because trial runs of the Taoyuan Airport MRT line are open to the public at 7:40. Mr. Huang, who lives in Xinzhuang, is first in line; he arrived at 1 AM. 86-year-old grandmother Ms. Li also came to experience the new line.

==MR. HUANG Airport MRT passenger==
I expected a lot of people, so I decided to come early. I didn't think I would be the first.

==MS. LI Airport MRT passenger==
I came early, so I'm at the front of the line. It's a very special day, it's the opening of the line. I'm very happy.

The 1,200 places available for the first block of customers were gone in half an hour. However, because there was only one ticket dispenser, many people waited for over an hour before they were able to grab a number. Metro Taoyuan says that it made immediate improvements.

==CHEN KAI-LING General Manager, Metro Taoyuan==
It takes two or three seconds to dispense a number, so I'll tell our staff members to take out the numbers ahead of time to reduce the wait. The lines are very long, so we're doing all we can to control the crowds

Taoyuan Airport also began in-town check-in and baggage check services to coincide with the opening of test runs. A Japanese tourist used the self-service baggage check, but the equipment malfunctioned and declared the 13-kilogram luggage as overweight, even though the airline allowed 30 kilograms of checked luggage. The tourist had to go to the manual baggage check instead.

==SUN HUNG-PIN Maintenance Dept. Chief, Taoyuan Airport Company==
The first passenger was on a chartered flight. There may be a bug due to the settings of the previous leg of his journey, which may have interfered with the settings for this leg. The airline is investigating.

The Taoyuan Airport company says that the three Japanese passengers flew from Singapore to Taipei and entered Taiwan before embarking for Osaka. The airline may have double-counted the 20 kilograms of luggage they brought on the Singapore-Taipei leg, causing the system error. Operation of the self-service baggage check has returned to normal after the airline adjusted the system settings.

TRANSLATED BY:JOHN CHEN

機場捷運今天開放一般民眾自由試乘,一早就有許多民眾在機捷A1站排隊,搶先體驗試乘,但因排隊的人潮相當多,不少民眾等了1個多小時才拿到號碼牌,另外,桃園機場公司的市區預辦登機及行李託運服務也同步啟動,沒想到第一天開放自助托運機器卻故障,只好緊急聯絡工作人員排除狀況。

上午7點還不到,北車A1站門口就已經大排長龍,因為桃園機場捷運上午7點40分發放號碼牌,開放一般民眾試乘體驗,家住新莊的黃先生凌晨一點就到現場排隊搶得頭香,就連86歲的李奶奶也起個大早來嚐鮮。

==機捷體驗民眾 黃先生==
今天預期心理會很多人
想說怕搶不到名額早點過來
沒想到是第一個

==機捷體驗民眾 李奶奶=
早一點排不會排到最後面去
今天開幕很特別有很開心

由於排隊的人潮相當的多,第一波時段所發放的1200張號碼牌,半小時左右就被抽光光,但因為排隊區各只有1個號碼機,不少民眾等了1個多小時才拿到號碼牌,對此,桃捷公司立即改善。

==桃園捷運公司總經理 陳凱凌==
抽一個號碼牌可能要2、3秒
所以我會請我們同仁
事先先抽取下來以後
減少這樣一個(等待)時間
另外在排隊的部份有很多民眾
我們也盡量來做疏導

除了開放一般民眾試乘,桃園機場公司的市區預辦登機及行李託運服務也同步啟動,一早有日本旅客拖著行李前來使用自助託運,機器卻故障,明明可以託運30公斤,但只有13公斤的行李卻顯示超重,只好改為到人工櫃台辦理。
==桃機公司維護處長 孫宏彬==
剛剛第一個旅客他是專機的旅客
他可能前面一個行程的設定
可能跟這個是不是有彼此的關係
目前航空公司在查

桃機公司表示,這3名日籍旅客是從新加坡飛到台北,入境台北再回大阪,因為一開始,航空公司就將新加坡飛到台北段的行李重量20公斤也算入,導致重覆計算,才讓系統誤判,航空公司修改設定後自助託運系統已可正常使用。