So what happens if you happen to be one of the recipients of these Chinese-made masks? According to The Ministry of Health and Welfare, pharmacies will begin accepting and processing returns as of Sept. 4.
We will accept returns of all masks like this one that says "Carry Mask." As we haven't yet received our next mask delivery, we will ask you all to leave your contact information.
Many people who were given "Carry Mask" masks through the name-based mask distribution system headed to pharmacies on Sept. 4 to get refunds after it was discovered that the company, a member of the "National Face Mask Team," had imported masks from China and sold them as its own products. "Carry Mask" primarily served the New Taipei City area. One person had recently picked up masks for six family members, and half of them were made by "Carry Mask."
You can get masks once every two weeks. I got them for six family members, and three of them were given those masks.
I didn't know until people sent me LINE messages. (Did you wear them?) I wore one.
Consumer protection officers and health authorities carried out joint inspections during the morning to ascertain mask reserves at New Taipei City pharmacies. The first inspection was carried out at a Xinzhuang District pharmacy, and the pharmacist said all the masks received this week for the name-based mask distribution system came from "Carry Mask." She saw the news on Sept. 3, and immediately set the masks aside to allow the government to deal with them.
I'm not distributing them today, and maybe we have to wait until the postal carriers return the delivery.
Of course, this doesn't mean that 100 percent of the "Carry Mask" masks are made in China. However, people have already lost confidence and we are in contact with the company. We are also studying more convenient ways to allow people to get refunds.
There are presently around 1,000 pharmacies in New Taipei City that are part of the name-based mask distribution system. The Taiwan Pharmacist Association sent out an internal memo asking all pharmacies that are part of the system to accept returns.
You don't have to go to the pharmacy where you got your name-based masks. You can go to any one that is part of the system and they will accept returns of masks. For example, this morning we handled returns for masks made by that company that were not distributed by our pharmacy.
"Carry Mask" said masks embossed with larger letters are made in Taiwan, while the ones with smaller letters are made in China. The association says this has yet to be confirmed. Any mask embossed with "Carry Mask" and collected through the real-name mask distribution system can be returned.
「我們現在只要有這個Carry Mask，就一律會收這樣。那因為現在口罩還沒有送到，所以我們會先請你留下資料。」
領到實名制加利口罩，民眾一早到藥局退貨，新北市是加利口罩配送主要地區，有民眾前幾天剛剛領一家六口的配給量，有一半是加利，趕快來換貨。
民眾表示：「兩個禮拜領一次，那領六個人分，那我大概就是有三個人領到這樣。」
民眾表示：「人家LINE給我，我才知道。（戴了沒？啊，有戴過了沒？)有戴一個。」
消保官會同衛生單位，上午展開稽查，轄區藥局目前實名制口罩庫存狀況，來到新莊第一家稽查，藥師表示，這一週收到的實名制口罩恰巧都是加利公司口罩，週四3號看到新聞，包裝到一半就全部先封存，等候衛生機關和消保官處置。
藥師表示：「今天就是先不要發，可能要等郵差退換貨這樣。」
新北市政府主任消保官 王治宇表示：「當然加利的口罩，也不見得100%，都是大陸製的，但是現在民眾已經沒有信心了。我們也在跟加利公司的負責人連絡，看有沒有辦法，提供民眾更方便的退錢的方式。」
新北市目前有一千多家藥局配合政府發售實名制口罩，藥師公會全聯會發出內部公告，請配合實名制的藥局，不分區，都可以受理民眾退貨。
藥師公會全聯會副祕書長 許有杉表示：「沒有限定，是你該家藥局，實名制口罩發出的。只要任何一個，他都可以拿到任何一家去收。所以像我們今天早上，不是在我們這家藥局領的，只要是屬於這家公司，就幫他收。」
藥師公會表示，雖然加利廠商宣稱，鋼印字體相對較大的是台灣製，小的才是中國製，但是否確實如此要等待檢調和衛生機關公布。目前只要是印有carry mask鋼印的實名制口罩，一律受理退貨。