A woman listed in Category 9 said her booking was "nowhere to be found", accusing the vaccination appointment system of having a design flaw.
Due to a bug in the government's vaccination registration system, there is no record of Ms. Chen having registered for a vaccine. Ms. Chen is in Category 9 of the government's vaccination priority system and has a major illness. She registered on the platform on July 6, and a family member helped her register a second time on the same day. One of the numbers she got was therefore canceled. On the 22nd, she discovered her other registration had been canceled as well. Unsure where to turn, Chen emailed the registration platform, Audrey Tang, and the health and welfare minister. She got no response from any of them.
Ms. Chen, Citizen："If I had registered 10 times on July 6, I would have been assigned 10 registration numbers and gotten 10 appointments. I was later told that it was "possible" that this would hurt not only me, someone willing to speak up, but also the (people whose registrations were canceled) between the 6th and 13th that are unaware their registrations were canceled."
Ho Chih-wei, Legislator (DPP)："Why wasn't she even notified of this? Why was her registration canceled without any sort of notification whatsoever?"
Chen says she deleted multiple registration numbers because she didn't want to take someone else's vaccine. In the end, however, her own registration was canceled. The Ministry of Health and Welfare admits there is a flaw in the design of the system, in that it only recognizes the last change made.
Chen Shu-fang, Specialist, Ministry of Health and Welfare："The system can only handle one change at a time. We will look into Ms. Chen's situation to see what happened. We may have to make important announcements."
The ministry says people should not delete anything if they register more than once and it will make changes to the system to avoid future "misunderstandings."