Punctuality Rate of Taiwan's Trains Hit 10-Year Low|台鐵列車準點率十年新低 突顯改革重要性


About 91 percent of trains in Taiwan met the current measure of punctuality where the trains arrived within five minutes of their timetabled arrival at their final destination. This number is the lowest in 10 years. Many believe the root causes of lack of punctuality has something to do with the TRA's labor shortage as well as it's operating procedures.


At the Taipei Main Station, passengers are busy hauling their luggage on to the trains. According to Taiwan Railways Administration, about 91 percent the trains arrived at their destination on time in 2018, which is the lowest in ten years. Last year, the tardiness of all of the trains in Taiwan amounted to 529,000 minutes, which means that the amount of time behind scheduled added up by all the trains in one day is more than 1,000 minutes.

(The train is) not necessarily late at departure, but by the time I arrive at the company, I was late by more than one hour.

The travelers don't always follow the rules. Those who try to get on the trains sometimes don't yield the way for those who are getting off. If the train is late by two to three minutes at each stop, then the total amount of time missed would certainly amount to tens of minutes.

According to statistics from the Ministry of Transportation and Communications, the common causes of delays have to do with hardware. The top reason, accounting for 18 percent of all the tardiness, is hardware malfunction on trains. The second most common reason, account for 15 percent of the tardiness, is the malfunction of signal lights. Natural disasters and derailing are also among the more popular reasons. Since Taiwan Railways Administration (TRA) considers a train delayed only when it arrives more than five minutes behind schedule, this has led some to criticize the TRA for giving room for imprecision.

This culture of imprecision manifests in all areas. For instance, when we look at the management of personnel and equipment, the skills are passed from teachers to their disciples. This means that workers will do what their older peers tell them to do (instead of following a set of standard operating procedures). The TRA also suffers from a labor shortage. This is a complex issue.

The railway association has pointed out that the TRA relies too much on the pupil-teacher system and suffers from a lack of standard operating procedure as well as the structure of internal control for risk management. The scholar said these issues reflect an absence of clear management in the TRA and he has called on the Ministry of Transportation and Communications to consider pushing a structural reform in the system.



台北火車站內的旅客拖著大包小包行李忙趕車,台鐵火車準點率,在去年下滑到九成一,創下十年來最低紀錄。去年總誤點時間累積到52萬9千分鐘,平均每天誤點1000多分鐘。

民眾表示:「那一次是說不確定發車時間,最後到達公司的時候,比預定時間晚了一個多小時。」

民眾 周女士表示:「旅客不守規矩,上的人不讓下,那你一站誤2分鐘、3分鐘,那你十站呢?那你一天累積下來(誤點),當然好幾萬(分鐘)。」

根據交通部統計,台鐵去年常見誤點原因,主要與硬體設備故障有關,第一位是車輛故障約一成八,第二位是號誌故障將近一成五,其他還有天然災變、出軌也是常見原因之一。但根據台鐵局「準點率」計算,列車到終點站時、誤點5分鐘以上才算誤點。引起外界質疑「五分鐘」的差不多文化。

台灣鐵道暨國土規劃學會常務理事 鄭羽哲表示:「那你這個差不多的心態,你會表現於各式各樣的地方,例如人力上、設備上面,它是按照師徒制(台鐵維修),師徒制就是說,師傅告訴你,這車子該怎麼修就怎麼修,(台鐵)人力不足,來自於人留不住,這個部分比較麻煩。」

鐵道學會指出台鐵維修仰賴「師徒制」,缺乏SOP標準化的風險內控機制。不論是準點率降低、人力不足,都反映出的台鐵局長期在交通部下組織定位不明確的問題,呼籲交通部正視台鐵體制改革。